CSPR with support from UNICEF, is currenting holding a 6days training in Southern Province Choma and Monze under the project “Expansion of deepening accountability in budget execution and service delivery. The training is aimed at providing rural communities with the resources they require to effectively advocate for better budget execution and service delivery in their areas. It makes use of a mix of conventional social accountability strategies, including local community scorecards and financial and policy influence at the district, provincial, and national levels.
CSPR holds accountability training in Choma and Monze.
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In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts on “design thinking,” an approach that is described as “a human-centered way of...
